Delivery and return
You can change or cancel your order if it has not been sent. Please contact customer service as soon as possible and we will strive to help you. In case the products have already been sent, you will have to send your parcel back to us in order to receive a refund. Please note that the freight will not be refunded nor will we be able to pick up the products.
If you want to change or return the products, you will have to send them back in the same condition as you received them with the invoice, as well as a filled out return form to: Karmameju ApS, Rentemestervej 43, 2400 København NV, att.: Return.
Please note that returned goods sent with cash on delivery or unstamped will be denied receipt. Furthermore it is your responsibility that the products are being delivered to Karmameju in perfect condition.
You must arrange and pay for the freight to return the goods yourself. You have a 2 year warranty period if something is wrong with the product. Your claim should be sent to us as soon as possible.
Products bought on the Karmameju Webshop can be returned within 14 days from the date of purchase.
At the moment we only ship within Europe, but we are working on being able to send our products all over the world.
All products are sent by GLS from our warehouse within 3 working days.
For orders sent to a Danish address, you have two of the following delivery possibilities:
1. You can get your order sent to a GLS Pakkeshop
2. You can get your order sent directly to a business address
If you select a Pakkeshop, GLS will send you a text message or an e-mail when the products are ready to be picked up. If you do not respond within 5 days the products will be returned to our warehouse.
The freight is DKK 49,00 and on purchases above DKK 500,00 we ship for free all over Denmark.
An order sent to an address in Europe will also be sent by GLS, and you will be able to see the freight price when you place the order.
It is prohibited to use any product designs, product names or trademarks presented on this site without prior written consent from Karmameju. Any misuse will be reported to the police.
Karmameju aspires to update the website at all times, but in case of sold out items, price changes or other unintentional errors we will not be held liable.
Until the order is in your hands Karmameju has the responsibility of the products, but as soon as the product is handed to you, you will become the responsible owner of the parcel. We will not be held liable if the product is damaged in your possession.
Karmameju will maintain the full ownership of the products until full payment has been obtained.
Karmameju reserves the right to change and update the rules and conditions applicable to this website. It is therefore important that you keep yourself informed of any changes.
All prices are inclusive of 25% VAT and stated in Danish kroner DKK. We accept Dankort, Visa and Master Card.
The account information you enter when purchasing products from the webshop is processed via Quickpay and will be sent directly to PBS in an encrypted form (SSL) which only you and PBS can read. It is therefore not possible for third parties to intercept any credit card information.
The amount is deducted from your account as soon as the goods leave from Karmameju's warehouse.
When you order a product from the Karmameju webshop, we request some personal information (name, address, telephone number, e-mail and delivery address) and we also need financial information (credit card number, expiration date and the three digit security code). This information will be used for delivery and billing purposes only.
All information provided by you is only used to ensure the best possible shopping experience. All information is strictly confidential and is treated in accordance with consumer legislation. Your personal information will not be circulated nor shared without your acceptance.
Your e-mail and cell phone number is used when GLS has delivered your parcel at your chosen Pakkesho". They will either e-mail or text you saying that your parcel is ready to be picked up. Remember to bring the pick-up number GLS sends to you.