UK ORDERS NOT AVAILABLE. We apologize for the inconvenience, but for the time being, we have to halt UK orders due to Brexit and extensive new regulation and trade barriers. We are working on a solution and will keep you updated.
Germany: free delivery
Sweden: €5 for home delivery / free delivery above €55
BENELUX: €10 for home delivery / free above €100
UK/France/Italy/Poland: €15 for home delivery / free above €120
Finland/Austria/CH: €15 for home delivery / free above €120
Spain/Portugal/Ireland: €20 for home delivery / free above €150
Greece: €25 for home delivery / free above €250
Norway: €15 for home delivery / free above €120 (Please note that local tax and/or post office handling fees might be added upon delivery. This amount is not reflected on your order.)
Denmark: Please refer to karmameju.dk
Delivery of your order
We pack orders as they come in. Your order will be shipped by GLS. On orders below the free delivery rate, the shipping price is calculated at check-out when you enter your delivery details. Please see above for price references.
All products are shipped from our warehouse, usually within 12-24 hours. When orders are placed on weekdays, they are usually delivered within 2-5 working days. We process orders on an on-going basis and strive for fast and convenient delivery. For the past years of operation, we have a 100% delivery rate, and take outmost care to serve our international customers.
For orders sent to a EU address, you have the following two delivery options:
You will receive a text message or email from GLS when your order is delivered.
There is free delivery on orders above €150* to EU countries excluding non-bridged smaller islands. Please also note that for orders outside of EU, local tax or post office handling fees might occur. Such added tariffs are not reflected on your order and are not the responsibility of Karmameju Skincare. Please note that for Norwegian orders, there will be added tax and post office fees, not reflected on your order. This is a local taxation, and we can not add it to your order.
If in doubt, please do contact us and we will assist you.
Changes to your order
As long as it has not yet been dispatched from our warehouse, your order can be changed or cancelled. Please contact customer service as soon as possible if you wish to change your order, and we’ll do what we can to help you.
Returns
Orders from 27/10/24 to 30/12/24 can be exchanged until 31/01/25.
If the products have already been shipped from our warehouse and you wish to return them and receive a refund of your payment, please send the products back to us. Please note that return shipping rates will not be refunded.
If you wish to exchange or return products, the products must be returned in the same condition as they were received. Please enclose the invoice and completed return slip.
You can download your return slip below:
Please send the product, invoice and completed return slip to:
Karmameju ApS
Rentemestervej 62, 2. t.v.
DK-2400 Copenhagen NV
Attn.: Return
Please note that returned items marked “COD” or which are unstamped will not be accepted. It is your responsibility to ensure that the products are returned in perfect condition.
You have the right to a 2-year guarantee. Your complaint must be received as soon as possible. Products purchased through Karmameju’s online shop can be returned within 14 days of the date of purchase.
*Please note that there may be exceptions for countries not connected to the mainland by bridge, and islands within the EU.
Karmameju is changing the design. We're undergoing a design change in Karmameju's packaging. We are changing the visual identity to make it even easier for you to find the right products for your skinWith the design change, the former face ranges 01, 02 and 03 will be categorised as LOVING, CALMING and ENERGIZING as well as PERFUME-FREE. The products are still the Karmameju products you know and love, just in new colors.
