Delivery of your order

There is free delivery on orders over €150* to EU countries. The order will be shipped by GLS. On orders below €150, the shipping rate will be calculated at check-out when you enter your delivery details.

All products are shipped by GLS from our warehouse, usually within 3 working days. When orders are placed on weekdays, they are usually delivered within 2-4 working days. We process orders on an ongoing basis and strive for fast and convenient delivery.

For orders sent to a EU address, you have the following two delivery options:

        1. You can have your order sent to a GLS ParcelShop
        2. You can have your order sent directly to a business address

If you choose to have your order sent to a ParcelShop, you will receive a text message or email from GLS when your package is ready for collection.

There is free delivery on orders over €150* to EU countries excluding non-bridged islands. The order will be shipped by GLS. On orders below €150, the shipping rate will be calculated at check-out when you enter your delivery details.

If in doubt, please do contact us and we will assist you.

Changes to your order

As long as it has not yet been dispatched from our warehouse, your order can be changed or cancelled. Please contact customer service as soon as possible if you wish to change your order, and we’ll do what we can to help you.

Returns

If the products have already been shipped from our warehouse and you wish to return them and receive a refund of your payment, please send the products back to us. Please note that return shipping rates will not be refunded.

If you wish to exchange or return products, the products must be returned in the same condition as they were received. Please enclose the invoice and completed return slip.

You can download your return slip below:

Download file

Please send the product, invoice and completed return slip to:

Karmameju ApS

Rentemestervej 43

DK-2400 Copenhagen NV

Attn.: Return

Please note that returned items marked “COD” or which are unstamped will not be accepted. It is your responsibility to ensure that the products are returned in perfect condition.

You have the right to a 2-year guarantee. Your complaint must be received as soon as possible. Products purchased through Karmameju’s online shop can be returned within 14 days of the date of purchase.

*Please note that there may be exceptions for countries not connected to the mainland by bridge, and islands within the EU.

Please view our standard shipping rates here. Note that the standard fee is removed for all orders above €150.

COUNTRY Delivery fee / Delivery time
Denmark € 7   / 1-2 working days
Sweden € 14 / 2-4 working days
Norway € 19 / 2-5 working days
Suomi Finland € 17 / 3-5 working days
Germany € 14 / 2-3 working days
France € 19 / 2-3 working days
BENELUX € 14 / 2-3 working days
United Kingdom € 17 / 2-3 working days
Spain € 24 / 4-5 working days
Ireland € 24 / 3-4 working days
Italy € 19 / 3-4 working days
Austria € 17 / 2-3 working days
Switzerland € 16 / 2-3 working days
Remote Island Fee € 47 / Depending location